Showing posts from December, 2016

Southwest Airlines - My Experience in Excellent Customer Service

In today's world, travel is an integral part of a professional's life, but I didn't realize how much it would be part of my schedule until I took the CEO's job at Gradalis, a biotech company based out of Dallas. In last six months I have to been on the road almost every other week traveling not only to East and West Coast, but also internationally. This much travel is exhausting, but these days traveling is worse that its ever been.

I used to relish some luxuries of a professional traveller - for instance having Global Entry card that allows you speedy security check, or a boarding early because of my higher status on the Airline etc. But these days, those luxuries are gone. Thanks to US Government advertising, more people are signing up for the Global Entry and TSA Pre-Check program so the "pre-check lane" at the airport security checkpoint is some times longer than the regular line. With airlines reducing capacity by cutting back on number of flights, …