United Airlines Messes it Up. Again!
I have been a loyal United Airlines customer since my days in Chicago. That would make it close to 22 years. Since then I have stuck with them thru all my moves throughout the country some times fighting the corporate policies to fly United.
But never have I experienced such poor service as I have this past few months. Between delayed flights, lost reservations and messed up connections, I am just about fed up. Today, as I fly Business First to Madrid, United tells me that I will have to pick up my bags in Frankfurt and recheck myself in for the connection to Madrid.
Now, in the cabin they are telling me that they don't have a vegetarian meal for me. Interestingly the flight attendants wouldn't believe that I had requested a vegetarian meal and repeatedly asked me if my profile has vegetarian option selected. Now why would a lifelong vegetarians change his profile this year after 20 years, and the proceed to request a special meal on the flight?
So forgive me if I don't feel charitable towards United. Today I have to say that United Airlines service really sucks. I don't care that I will have to change airlines after being a loyal customer for over 20 years, but I am ready for it.
So Virgin Airlines, do you want my business? Or Delta, or American?
I am ready to make the change.
By the way, the flight to Frankfirt had a departure of 7.00 and now it shows a delay of 28 minutes!
Comments